At Swift Peripherals, we are committed to providing a smooth and reliable shopping experience. Please take a moment to review our replacement and cancellation guidelines:
Product Replacement
Items must be returned in their original packaging, including all accessories, documentation, and protective materials.
If the original packaging is damaged or unusable, please securely repackage the product to prevent damage during transit.
Replacement requests must be submitted within the timeframe specified in our replacement policy.
Damaged or Faulty Items
If an item arrives damaged during transit, please report it within 2–3 business days of delivery, including unboxing videos and photos.
If the package appears damaged upon receipt, record the damage on the delivery note signed with the courier.
Once we receive the returned item, our team will inspect it and process a replacement if the claim is valid.
DOA (Dead on Arrival)
If you receive an electronic item that is defective or not working upon arrival, please contact us within 2–3 business days. For issues reported after this period, we recommend reaching out to the nearest authorized brand service center for repair or replacement according to the manufacturer’s warranty.
Proof Required for Replacement
To help us process your replacement request or claim, please provide the following within 48 hours of delivery:
A video of the unboxing, starting from the moment the package is opened.
Photos showing all sides of the package, inner packaging, the item itself (if damaged or incorrect), and the shipping label.
When Replacement Requests Are Accepted
We accept replacement requests if:
The product is damaged or defective upon delivery.
An incorrect product is delivered, or the item significantly differs from the description on our website.
The product is incomplete, with essential items or accessories missing from the package.
When a Replacement Cannot Be Provided
We are unable to offer replacements in the following situations:
The item is no longer required or was purchased in error.
The product is custom-made or specially ordered and cannot be restocked.
The request for a return or replacement is outside the allowed return timeframe.
Complaints are found to be invalid, misleading, or unsubstantiated.
The product’s original seal is broken and no defect is detected.
Damage is caused by improper handling or misuse by the customer.
Items sold as part of a set or bundle cannot be returned individually.